Podcasts

AI enhances customer experiences by streamlining processes, providing quick responses, and analyzing data at scale. While AI handles routine tasks and delivers efficiency, human touch adds empathy, creativity, and nuanced understanding to complex customer queries.

Watch: https://youtu.be/gb87S_O48A8

With our featured guest Rob Dwyer, VP of customer engagement known for empowering small and medium businesses to deliver exceptional customer service.

Authenticity goes beyond quick tricks and flashy tactics. It’s about offering real value and showing up with sincerity, so your audience feels connected to something genuine.

Watch the full podcast episode: https://youtu.be/W7Me_RK_XRg

Listen: https://feeds.captivate.fm/engaging-personalities/

With our featured guest David Griffiths, CEO of Content Creating Academy - empowers aspiring and established influencers, speakers, and trainers to connect with their ideal audience on social media.

Empathy is a way to uncover what matters to the people you’re engaging with, whether they’re customers, coworkers, or anyone you want to connect with. It's more than just a way to solve problems—it allows you to see things from their perspective.

Watch the full podcast episode: https://youtu.be/7h2rmmyCZQk

With our featured guest Kevin Finke, a Culture, Leadership & Experience Consultant.

#empathy #customers #clients

AI is a powerful tool, but the responsibility for its outcomes rests with humans. It supports processes and enhances efficiency, but every action it takes reflects human decisions. Accountability doesn’t shift—it remains with those who guide, oversee, and approve its use.

Watch the full podcast episode here: https://youtu.be/4DLBY8r1cKE

Listen: https://feeds.captivate.fm/engaging-personalities/

With our featured guest Nathan Thompson, the Head of Content Strategy at Copy.ai. You can also listen to our podcast through Apple Podcast, Spotify, Amazon Music, Player Music, and other various platforms.

Listening is the cornerstone of successful networking. When you give others the space to share their story, you build trust and create a foundation for meaningful, reciprocal connections.

Watch the full podcast episode here: https://youtu.be/0WmjJT1zi3k

With our featured guest Michael Forman, an award-winning communications expert, veteran networking strategist, and author of Networking Unleashed. You can also listen to our podcast through Apple Podcast, Spotify, Amazon Music, Player Music, and other various platforms.

#networking #customers #clients #connections

Good marketers understand what inspires people, their motivations, and how they relate to ideas.

Watch the full podcast episode here: https://youtu.be/QtoaWO93kYE

With our featured guest, Rachel Anderson, the owner of Pivot Studios and The Human-Centric Leader. You can also listen to our podcast through Apple Podcast, Spotify, Amazon Music, Player Music, and other various platforms.

#marketing #strategy #insight #communication #engagement

Would you read your own content? Marketers often create content they wouldn’t personally engage with, mistaking personalization for simply adding a name. Personalization means tapping into the audience’s needs, making them feel seen and understood in a way that resonates. If your content isn’t relatable or relevant to their challenges, even the best tools or strategies won’t make it effective.

Watch the full podcast episode: https://youtu.be/XTSDqzyKjFY

With our featured guest Scott Murray, a consultant, author, and creator of the S.T.A.M.P. Framework. You can also listen to our podcast through Apple Podcast, Spotify, Amazon Music, Player Music, and other various platforms.

A product succeeds when it helps customers achieve their goals. Understand their needs, align your solution, and satisfaction will turn into trust—and repeat business.

Watch the full podcast episode here: https://youtu.be/MjKdAD5Xerc

With our featured guest David Fradin, Product Success Manager at Spice Catalyst. You can also listen to our podcast through Apple Podcast, Spotify, Amazon Music, Player Music, and other various platforms.

#productsuccess #customerdriven