Podcasts

AI enhances customer experiences by streamlining processes, providing quick responses, and analyzing data at scale. While AI handles routine tasks and delivers efficiency, human touch adds empathy, creativity, and nuanced understanding to complex customer queries.

Watch: https://youtu.be/gb87S_O48A8

With our featured guest Rob Dwyer, VP of customer engagement known for empowering small and medium businesses to deliver exceptional customer service.

Authenticity goes beyond quick tricks and flashy tactics. It’s about offering real value and showing up with sincerity, so your audience feels connected to something genuine.

Watch the full podcast episode: https://youtu.be/W7Me_RK_XRg

Listen: https://feeds.captivate.fm/engaging-personalities/

With our featured guest David Griffiths, CEO of Content Creating Academy - empowers aspiring and established influencers, speakers, and trainers to connect with their ideal audience on social media.

Empathy is a way to uncover what matters to the people you’re engaging with, whether they’re customers, coworkers, or anyone you want to connect with. It's more than just a way to solve problems—it allows you to see things from their perspective.

Watch the full podcast episode: https://youtu.be/7h2rmmyCZQk

With our featured guest Kevin Finke, a Culture, Leadership & Experience Consultant.

#empathy #customers #clients

AI is a powerful tool, but the responsibility for its outcomes rests with humans. It supports processes and enhances efficiency, but every action it takes reflects human decisions. Accountability doesn’t shift—it remains with those who guide, oversee, and approve its use.

Watch the full podcast episode here: https://youtu.be/4DLBY8r1cKE

Listen: https://feeds.captivate.fm/engaging-personalities/

With our featured guest Nathan Thompson, the Head of Content Strategy at Copy.ai. You can also listen to our podcast through Apple Podcast, Spotify, Amazon Music, Player Music, and other various platforms.